Joining the company is Mr. Todd Theisen, former Global Senior Sales Manager for Sanako Corporation. Mr. Theisen brings significant experience and understanding of the sector in which HappyOrNot Ltd. operates, gathered from 16 years in developing sales of services for various organizations, including 7 years as an entrepreneur with his own training company in Germany.
CEO Mr. Vänänen said of the appointment, “This appointment highlights our strategy to expand into international markets after our successful launch of the business in the Nordic markets in 2010.”
HappyOrNot will be present at the largest Dutch Hospitality Trade Fair as Horeca Nederland´s partner. To set up a meeting please contact Marlieke van de Klashorst at: info@happyornot.nl or call +31650736871
Read more:
PRESS RELEASE – HappyOrNot at HORECAVA 2012 – the largest Dutch Hospitality Trade Fair
Prelaunch phase includes several Yhteistyöapteekit stores in major Finnish cities like Helsinki, Oulu and Turku.
“After the HappyOrNot kickoff, the each customer truly has a convenient and quick channel to express their satisfaction with our service. We hope that this implementation overall creates the more open atmosphere and encourages our customer also for the direct feedback and discussions with our personnel. The clear, continuous and quick-to-read result reports makes monitoring the customer satisfaction fulfilling and interesting for our store managers and employees also” tells Aino Gostowski from Yhteistyöapteekit Ltd.
Yhteistyöapteekit is one of the leading retail pharmacy chains in Finland.
The Tax Administration has been implementing HappyOrNot service since May 2011.
“Being able to measure customer satisfaction and compare our various service units simultaneously offers us and our colleagues a new tool for both short and long term planning” – Merja Nikkanen, Tax Administration
HappyOrNot organizes a customer event in Helsinki 28.9.2011.
There’s going to be an interesting afternoon where many of our clients offer and discuss different aspects about our service.
For more information, please contact:
erno.syvalahti@happy-or-not.com +358 50 449 5003
“HappyOrNot keeps me constantly updated about customer service performance in my own stores but also having already so many other Intersport retailers and stores using the service simultaneously with same questions, gives me priceless and interesting data to compare and also to motivate and reward my staff with!”. Sanna Tiitinen, Retailer of Intersport Lielahti Tampere & Intersport Elo Ylöjärvi.
Currently 9 Intersport stores use the service – and generate over 5000 customer feedbacks weekly. More Intersport retailers start using the service in their stores all the time.
Leading newspapers in Sweden, Dagens Handel (issue: wk 15-16) featured HappyOrNot in their report from “Butisleverantör” retail event. Read the clip featuring an interview by Dagmar Fjorne (Sorry, in Swedish only).
|