Our service has received several awards recognizing its exceptional ease of use and approachability.
TOTALLY WIRELESS devices are placed at each service unit. Ready-to-use out of the box. The customer answers to the regularly changed question by pressing the smiley button. The device is always located at the point of experience. Results are automatically reported to the appropriate personnel at wanted intervals.
1. Continuous benefits and effects AT EACH SERVICE UNIT
- ensure the target satisfaction level is achieved at all times
- identify issues in need of improvement, react early and fast enough to any critical decrease in customer satisfaction
- oversee new employees embracing the service culture
- motivate personnel for best possible performance throughout each day of service
2. Intelligent reporting service
Automated, easy and quick to read reports. Delivered with the required content and at the right intervals.
- service unit records with accurate results
- service unit rankings and territory trends for territory management
- top-level summaries for chain management
- web-based reporting service for historical data, deeper reviews, and report and data exports
3. Continuous ENTERPRISE-WIDE benefits and effects
- Encourages and motivates personnel in achieving their objectives, improving their work in day-to-day operations – the best possible customer experience brings better results
- Provides enterprise-wide data fast to support and enhance decision-making
- Improves customer satisfaction, service reputation and customer loyalty
- Helps your company improve its competitive position and grows your profits
Industries we serve
- Retail Store chains: grocery, consumer appliances and electronics, sports equipment, luxuries, furniture & decor, fashion & jewelry, DIY stores and centers, pharmacies, other BtoC products, self service stores
- Casinos, movies, museums and other entertainment and culture
- Membership organizations and clubs
- Fitness clubs and other sports and hobbies
- Private and public healthcare organizations
- Other public services: libraries, taxation offices, tourist infos
- Airport services
- Automotive service stations
- Banking and insurance offices
- Educational institutes
- Car rentals
- Catering, food and lunch restaurant services
- Hotel chains and resorts
- Restaurant and cafe chains
- Facility and outsourcing services: lobby services and other workplace resource services
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